The Ohio Customer Service & Security Center is staffed Monday through Friday, 7:00 a.m. to 5:00 p.m. with the exception of state holidays (see below.) To reach the OCSSC call 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area), or e-mail the center at ocssc@ohio.gov. Afterhours and state holidays, an OCSSC engineer on stand-by can be reached by calling the same numbers and leaving a message with a name, phone number, and a breif description of the request. The stand-by engineer will be paged and a return call will be initiated to assist with the request.
The Ohio Customer Service and Security Center is closed on the following holidays:
• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
Ohio Customer Service & Security Center (OCSSC) Escalation List
Business Hours: Monday through Friday 7:00 AM to 5:00 PM.
OCSSC, 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)
Vince Corroto, Network Operations Manager, 614-466-7133
Greg Gicale, Program Manager, 614-466-6516
After Hours: Monday through Friday 5:00 PM to 7:00 AM and weekends.
OCSSC, 644-0701 (Columbus Calling Area) or 800-644-0701 (Outside of the Columbus Calling Area)
1. UNS-NA Service Manager (614) 216-1621
2. UNS-NA Program Manager (614) 466-6516
3. UNS-NA Program Administrator (740) 398-1333
Note: Customers should wait a minimum of 30 minutes before attempts are made to contact the next level of support.