Voice Mail Reference Guide

For The First Time User
Entering Your Mailbox
The VMX System May:
Security Code Change
Name or Greeting Record

Messaging
Entering Your Mailbox
While Recording
Address and Send a Message
Mailbox Basics
Entering Your Mailbox
Ready
Getting Help
Exiting Your Mailbox

Managing Your Mailbox
Customizing Your Mailbox
Record Greeting
Check Messages Sent
Custom Options

Listening
Entering Your Mailbox
Single Message Queue
New and Saved Message Queues

While Listening to Messages

 

Personal Assistance
Assign a Personal Assistant

For The First Time User

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Entering Your Mailbox
From any touchtone phone:

  1. Call the VMX System
  2. Press #
  3. Enter your Mailbox Number
  4. Enter the pre-assigned Security Code

The VMX System May:
Play a welcome message
Ask you to change the pre-assigned security code
Ask you to record your name
Ask you to record a personal greeting

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Security Code Change
If you are asked to change the existing security code when you
enter your mailbox:

  1. Enter a new security code
  2. Press #
  3. Re-enter the new security code to confirm and press #

Name or Greeting Record
Once you enter your mailbox, the VMX System may prompt you to
record your name or record a greeting:

  1. 1 Begin recording
  2. # End recording
  3. # Save recording or 1 Re-record

Mailbox Basics

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Entering Your Mailbox
From any touchtone phone:

  1. Call the VMX System
  2. Press #
  3. Enter your Mailbox Number
  4. Enter your Security Code

OR

If your system is integrated, from your extension:

  1. Call the VMX System
  2. Press # #
  3. Enter your security code

Ready
# # To get to Ready from almost anywhere in your mailbox

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Getting Help
0 Current feature
Specific feature
0 List of all mailbox features

Exiting Your Mailbox
9 Initiate Exit
9 Completes Exit and hangs up
0 Completes Exit and allows you to dial
another extension through the VMX System

* Cancels Exit and returns you to Ready, in
your mailbox

Listening

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Entering Your Mailbox

  1. Call the VMX System
  2. Press #
  3. Enter your mailbox number
  4. Enter your security code

Single Message Queue
"You have X messages. Ready..."
5 Listen to first or next message
1 5 Listen to last or preceding message

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New and Saved Message Queues
"You have X new and Y saved messages. Ready..."
1 9 1 New Message(s)
1 9 2 Saved Message(s)
5 Listen to first or next message
1 5 Listen to last or preceding message

While Listening to Messages
2 Back up several seconds
2 2 Back up to the beginning
3 Erase the message
4 Go forward several seconds
5 Listen to next message
7 Save message
8 Time and Date message was received
1 3 Forward the message
1 4 Immediately call the sender
1 5 Listen to previous message
1 7 Reply with a message
1 8 Adjust volume
* Pause/Resume

Messaging

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Entering Your Mailbox
From any touchtone phone:

  1. Call the VMX System
  2. Press #
  3. Enter your Mailbox Number
  4. Enter recording and enter address(es)

6 Begin recording a message
# End recording and enter address(es)

OR

6 Enter address(es) for message
# End addressing and begin recording

While Recording
2 Back up to review the last few seconds
2 2 Back up to the beginning
3 Erase the message
* Pause/Resume recording


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Address and Send a Message
0 0 Address by name
* Cancel previous address
* * Erase message
# Addressing options
1 Return receipt
2 Overnight/Immediate delivery
3 Send to additional address
4 Mark private
5 Future delivery
* * Erase message
# Send message
# # Send message without addressing options

Managing Your Mailbox

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Customizing Your Mailbox

  1. Call the VMX System
  2. Press #
  3. Enter your Mailbox Number
  4. Enter your Security Code

Record Greeting
4 Access Greeting
1 Turn greeting on
2 Turn greeting off
5 Listen to greeting
6 Record new greeting

Before ending recording, you can:
2 Back up and review several seconds
2 2 Back up to beginning
3 Erase
* Pause/Resume recording
# End recording and turn on greeting

# Leave greeting unchanged

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Check Messages Sent

  1. 1 2 To checkthe status of a message
  2. Enter mailbox number

Custom Options
The system prompts you with all of your available option.
You can override the prompt by pressing the desired feature key.
1 6 Initiate Custom Options
1 Message Waiting Notification
2 Security Code
3 Set Offsite or Pager number for Message Waiting Notification
4 Auto Copy mailbox number
5 Personal Assistance number
6 Personal Distribution List
7 Listen to Future Delivery messages
8 Record Name for mailbox

Personal Assistance

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Assign a Personal Assistant

  1. 1 6 For Custom Options
  2. 5 Personal Assistance feature
  3. Enter the extension number of your personal assistant
  4. # Return to Ready

If a personal assistant is currently defined, the VMX System
states the mailbox number.
* Remove Personal Assistance
# No change and return to Ready